Set payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, you might demand to fix a trouble with your payments contour.

Notice the upshot you're experiencing beneath:

"Your transaction cannot exist completed"

A multifariousness of different situations may trigger this message. Attempt these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to united states, delight practice so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop computer, effort the transaction using the Google product'southward website.
    • If yous're using a mobile device, try using the product'south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Effort signing in to an existing Google business relationship and placing the order again.
    • Try creating a new Google account if you don't already have i and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired carte"

Check to see if your payment method is upwards to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Annotation: These steps as well apply if y'all see the error bulletin "Your payment didn't become through. Please try a different payment method or try over again afterwards."

Try the following:

  1. Check to see if your payment method is upwards to date. If it isn't, update it in the Payments center, then try your purchase again.
  2. Make certain you have enough money in your business relationship for the purchase.
  3. If you're still having problems, contact your bank to see if there'south a problem with your account.
  4. Endeavor making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If y'all run into this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a picayune more information to protect your business relationship against fraud.
  • We need a footling more information to comply with EU police force (European customers only).

To fix the issue, try the post-obit:

  1. Go to the Payments center.
  2. Have action on any errors or requests in the payments center.
    1. Y'all might need to verify your identity before you can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low menu balance"

You might not have plenty funds in your account to make the payment. Check your account balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported every bit stolen. Yous must verify the card before you can use information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside 2 days, you'll find a temporary accuse on your card statement forth with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method once again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Expect up to 2 days.
    • If more 2 days: Check your card statement. You should observe a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't apply this card for this purchase. Effort to make the buy again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Acquire more than about what to do if you temporarily or permanently airtight your payments profile.

If you're nevertheless having trouble, contact support.

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